Tenants



EMERGENCY INFORMATION

Please leave a messsage on 01282 854850 or email moveinlettings@gmail.com

Please remember to call 999 if life is in danger, i.e fire, break-ins etc. 

We will endeavour to deal with all call-outs as quickly as possible but please note this may not always be possible during the middle of the night or at weekends. Most plumbers do not work weekends, so you may have to wait for the next working day. 

Water Leaks 
• Turn off the water supply via the stop tap (check under the kitchen sink as this is the most common the location). 

Loss of Heating / No Hot Water 
• Please contact us with the suspected fault and we will arrange one of our plumbing engineers at the earliest convenience.   
• Please remember that most plumbers do not provide out of hours service so attendance may not occur until the following day or on a Monday if it is a weekend. 
• Please ensure that the boiler water pressure is maintained to between 1 and 2 bar as this can result in your boiler not working.

Raining In / Water Ingress 
• Try to manage any leaks by placing a container / bucket under the leak. 
• If the water is running rear any electrics or appliances please do NOT use any switches or sockets until the leak has been rectified.  

Loss of Electricity 
• Often the loss of electric can be caused by a faulty appliance. Before calling Move IN please check the following :-
• Electric supply - is there a power cut? 
• Check neighbours have power. 

Consumer unit 
• The consumer unit will show if any of the circuits have tripped. 
• Bulbs - Check for any blown light bulbs as this can potentially cause the electric to trip.  

Appliances 
• Power failure can often be caused by  a faulty appliance. The recommended method of checking is by turning everything off that is plugged in i.e fridge, washer, oven, kettle etc. When all appliances are switched off and the power is restored switch each appliance on one-byone to ensure it is not your own appliances that are potentially faulty. 

Dealing with burst and frozen pipes
• Frozen pipes If the water in your pipes has frozen, it's important to try and defrost this as quickly as possible. •The expansion of the water could cause the pipe to burst, leading to thawed water leaking from the break. This simple advice should help you get things fixed quickly.
• Turn off the water supply.
• Turn off the main stop tap. You should find this under the kitchen sink or where the service pipe enters your home. If you have a cold water tank, turn off the stopcock (this is usually found in the attic or loft). 
• Protect your possessions If a pipe appears to be frozen, protect everything around it to avoid damage if it bursts. 
• Thaw it out You'll need to thaw out the pipe. First, open the tap nearest to the part of the pipe you think is frozen (so the water can flow through once it's melted). Using a hot water bottle or hairdryer, carefully thaw the ice in the pipe  Don't ever use a heat gun or blow torch. 

Burst pipes A burst pipe is classed as a water emergency 
• It's vital to take action as soon as you discover a burst pipe. Follow these directions to get things back to normal fast:
• Turn off the water supply Turn off the main stop tap. You should find this under the kitchen sink or where the service pipe enters your home. 
• Drain the system Then drain the system by turning on all your cold taps and flushing your toilets. 
• Turn off water heating systems Switch off the central heating, immersion heater and any other water heating systems. If the central heating uses solid fuel, let this die out. Once water heating has shut down, turn on the hot taps to help drain the system. 
• Turn off the electrics If water leaks near your electrics or electrical appliances, switch off the mains immediately. If the mains switch is wet, don't touch it or you could risk electrocution! Call Move In. 
• Be safe If water has been leaking through for some time and the ceilings are bulging, rooms may not be safe to enter. If you notice the leak quickly you can catch dripping water in buckets. If the ceiling starts to bulge, punch a small hole in it with a screwdriver to let the water drain.

• Prevent burst and frozen pipes.
Avoid the damage and hassle caused by burst or frozen pipes by following simple winter care tips.

• Keep out the cold Most modern boilers have a frost protection thermostat which turns on automatically if the temperature drops to a level that will cause your pipes to freeze.
 Check that this is working properly. 

In very cold weather you'll need to leave your heating on low (or set to come on a couple of times a day), especially if you're going away. 

• Find your stopcock Make sure you know where your stopcock is. Check regularly that you can turn it off easily in an emergency. 

• Check them regularly If you're away for a while, ask a friend or relative to check your home regularly to make sure that your pipes haven't burst or frozen. 

• Remember, the advice given above is general, if you are in doubt consult a qualified plumber or electrician